Channels
Four ways in, one thread out
Connect the channels your customers already use. The same agent answers on all of them, from the same knowledge, under the same rules — and every conversation lands in one inbox.
One agent, four front doors
Nothing is configured twice
Persona, guardrails, handoff rules and knowledge are set once at the workspace level and apply to every channel you connect.
The customer picks, not you
Someone who starts on WhatsApp and later emails is the same customer with the same history, not two tickets.
Turn one on at a time
Start with one channel, see what it resolves, add the next. Each connects and disconnects independently.
Counted together
Analytics reports across every channel at once, so the resolution rate describes your support, not one pipe of it.
Start with the one you get most on
Connecting a channel takes a few minutes and nothing goes live until you publish the agent.