Platform
An agent, the knowledge behind it, and the people it hands to
Braid is five things that only work together: somewhere for conversations to land, an agent that answers them, knowledge it answers from, tools it can act with, and a record of what happened.
It is one system, not five
The same agent everywhere
Persona, guardrails and handoff rules are set once and apply on every channel. There is no per-channel configuration to drift apart.
One knowledge base
What you teach the agent for live chat is what it knows on WhatsApp. Sources re-sync on a cadence you choose.
One inbox
A person taking over a WhatsApp thread and a person taking over an email work in exactly the same place.
One record
Analytics counts every channel together, so the resolution rate means something across the whole operation.
Every part of it
- AI agentPersona, guardrails, handoff rules and follow-ups.
- KnowledgeCrawl your site, read your documents, write articles.
- InboxOne shared inbox, with the context to take over mid-thread.
- AnalyticsWhat resolved, how fast, and what your agent could not answer.
- ToolsLet the agent look up an order or start a refund, over MCP.
Six steps to a working agent
Company, channels, knowledge, tools, persona, go live. Everything saves as you go, so you can leave and come back.