Instagram DMs, in the same inbox as everything else
Connect your Instagram professional account through Meta's Business Login and the agent answers DMs the same way it answers WhatsApp — same knowledge, same guardrails, same handoff.
Connect with Business Login
Authorise Braid against your Instagram professional account. The account stays yours and the permission can be withdrawn at any time.
The same agent
Nothing separate to configure. What the agent knows and how it behaves is identical to every other channel.
Tokens renew themselves
Braid refreshes the access token before it expires, so a working connection stays working without anyone remembering to reconnect.
Inbound DMs only
The same boundary as WhatsApp: Braid replies inside conversations customers start. There is no broadcast, no campaign, no outreach.
One inbox for both Meta channels
WhatsApp and Instagram land in the same list, with the channel shown on every conversation.