Inbox
For the conversations the agent should not finish
When a thread comes to a person it arrives with a brief — why it was handed over, what the customer wants, and what is still unanswered — rather than a transcript to scroll.
Every channel, one place
WhatsApp, Instagram, email and live chat land in the same list, with the channel shown rather than siloed.
A brief, not a backlog
The handoff states the reason, summarises what happened, and pulls out the question still waiting for an answer.
Assign it
Take a conversation, give it to a teammate, or put it back in the queue.
Hand it back
Done with the hard part? Return the thread to the AI and it picks up again, including the question it was stuck on.
Pause one conversation
Stop the agent on a single thread without pausing it everywhere else.
Erase a contact's data
One customer's messages and details can be deleted from the conversation they sit in, without touching anything else.
The handoff is the product
An agent that will not let go is worse than no agent at all. See how the brief reads on a real conversation.