Company
Braid is built by Horizon Digital Ventures
A small company building one product: customer support that answers itself, for businesses whose customers message rather than email.
Why this product
Support teams are judged on response time and measured in tickets, while most of what they answer is the same twenty questions. The answers already exist — on the website, in a PDF, in someone's head. Braid puts them where the customer already is.
Why messaging first
Outside a handful of markets, customers stopped emailing businesses. They message. WhatsApp and Instagram are where support actually happens, and most support software still treats them as an afterthought bolted to a ticket queue.
What we will not build
No outbound campaigns, no broadcast lists, no contact imports. Braid replies inside conversations customers start. That boundary is in our acceptable use policy, and it is the reason the product has no broadcast surface to misuse.
Company details
- Legal entity
- Horizon Digital Ventures, LLC
- Entity type
- Delaware LLC
- Registered address
- 131 Continental Dr, Suite 305
Newark, DE 19713
United States - Contact
- support@getbraid.ai
Try it on one channel
Connect a channel, add your knowledge, and see what it resolves before trusting it with more.