Your support mailbox, answered
Forward support@yourcompany.com to the address Braid issues you. The agent answers, replies send from your own domain, and the whole thread sits in the same inbox as every other channel.
Forward, do not migrate
Keep the mailbox you have. Braid issues you a forwarding address and a rule in your mail provider does the rest.
Replies from your domain
Add one DNS record and Braid signs outgoing mail as you, so replies come from your address rather than a vendor's.
Verification you can see
The DNS records and their status are shown in the app, so a half-finished setup is visible rather than silent.
Threaded like a conversation
An email exchange is one conversation in the inbox, not a pile of separate messages.
The mailbox nobody wants to own
Most teams have one address where support goes to be forgotten. This is the one to connect first.