Braid

Live chat

A widget for your site that hands off like everything else

One script tag puts the agent on your website. It answers instantly, and when it should not, the conversation goes to your team with the same brief as any other channel.

  • One script tag

    Paste it once. The widget loads on every page and nothing else about your site has to change.

  • Make it yours

    Set the accent colour, the agent's name, a welcome message and the questions you want to suggest.

  • Suggested questions

    Give visitors a few things to click instead of a blank box. Most people take one.

  • Same handoff

    A visitor who needs a person gets one, and the thread arrives in the inbox alongside WhatsApp and email.

The channel with no setup at all

No Meta review, no DNS, no forwarding rule. Paste a tag and it works.